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FAQ

GENERAL QUESTIONS

1. Glass Travel Bottles: Our Glass Travel Bottles are made out of glass. Please handle with care as each Glass Travel Bottle is fragile.
2. Insulated Travel Bottles:  Our double-wall vacuum insulated Travel Bottles are made out of premium food grade 18/8 stainless steel with high rust resistant qualities.  This material is lightweight and is designed to last. Each insulated Travel Bottle is topped with custom bamboo lid engraved with our signature logo and a stainless steel handle. The inside part of the lid is made out of BPA-free plastic.

Our vacuum insulated Travel Bottles are double-walled to keep your drinks cold for up to 24 hours and hot for up to 12 hours.

Each Travel Bottle comes with a custom lid that includes a leak-proof seal to prevent your drinks from leaking out.

1. Glass Travel Bottle: Yes, our glass Travel Bottle is microwave oven safe.
2. Insulated Travel Bottle: DO NOT microwave your Travel Bottle. Doing so will damage your Travel Bottle as well as your microwave.

1. Glass Travel Bottle: Yes, our glass Travel Bottle is refrigerator safe.

2. Insulated Travel Bottle: There is no need to put your insulated Travel Bottle in the refrigerator as each Travel Bottle has been designed to keep drinks cold for up to 24 hours. Doing so can damage the vacuum insulation.

1. Glass Travel Bottle: As with most glassware, we do not recommend putting The Travel Bottle into the freezer. Water and most types of liquid will expand when frozen and this could cause the glass to crack if there is no room for the liquid to expand. Warm/Hot water should never be placed in The Travel Bottle and into the freezer. This will cause the glass to break due to the sudden change in temperature.

2. Insulated Travel Bottle: There is no need to put your insulated Travel Bottle in the freezer as each Travel Bottle has been designed to keep drinks cold for up to 24 hours. Doing so can damage the vacuum insulation.

Unfortunately, we do not provide this service at this time. 

 

SHIPPING QUESTIONS

Shipping costs will vary depending on the destination location that your order will be shipped to and the total number of items in your order. You will be able to see your shipping costs after you enter your postal code at checkout. Please note, our Domestic shipping costs cover shipping, handling, and insurance. If your package is lost by the post office, we will replace it. 

We currently offer FREE SHIPPING to anywhere in the USA for orders over $25.

*All International shipping costs only cover shipping and handling fees. Import duty and taxes along with other charges may apply and these charges will be the buyer's responsibilities. Please check with the relevant authority in your respective country to find out what these costs will be prior to purchasing.

See our Shipping Information page for more information.

Please be aware that you - or the recipient, if you are sending a gift - may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by governmental authorities in the country where the package is shipped to and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions. Your package may be held at your local post office if additional import fees are required. If you choose not to pay these fees and do not pick up your package, The Travel Bottle is not able to refund your shipping costs.

Sometimes a postal code isn’t recognized by a country that we ship to. If this seems to be the problem, contact us at orders@thetravelbottle.com for assistance.

Please view our Shipping Information page for expected delivery times. Also, if you did not receive a shipping confirmation email, please let us know at orders@thetravelbottle.com. For international orders, your package may be held at your local post office if additional country taxes, customs/import fees, and/or duty charges are required. 

Estimated shipping times will vary depending on the items that you order and where you are shipping your order to. For Domestic orders, most of our items will usually arrive within 4-7 business days. For International orders, estimated shipping times can take anywhere from 7-21 business days depending on the shipping speed you choose at checkout and the destination location that your order will be shipped to. Please review the shipping information listed in the product description or view our Shipping Information page. 

Once your item has been shipped, you should receive a shipping confirmation email along with the tracking information. Please note, The Travel Bottle does not guarantee delivery dates for any shipments. 

See our Return Policy page for additional information.

Please be aware, there are times when packages can be lost during transit. This can be a normal occurrence. In the event of a lost package please contact us immediately orders@thetravelbottle.com and we will try to track the package and address the specific issue. If we find that your package was lost in transit by the post office, we will replace your order and ship out a new package to you. For international orders, we ask that you please wait 2 weeks from ordering before assuming the item is lost. 

Unfortunately, we will not be able to issue a refund due to missing, incomplete, or incorrect shipping address information provided when placing an order. Please check your shipping address and make sure to enter the correct shipping address when placing your orders.

If you would like for us to resend you the order, you will have to place a new order and repay for shipping.

*In the event that you have made an error, please e-mail us at orders@thetravelbottle.com. Please write INCORRECT SHIPPING INFORMATION in the subject line and please provide the correct shipping address in the e-mail. We will do our best to assist you in any way we can. However, please understand that if the order has already been shipped that we will no longer be able to request for the shipping information to be updated with the correct address. Please know that we will attempt to do everything within our power to assist with every situation if possible.

RETURNS & EXCHANGES

If the wrong item (size/style/color) was delivered by mistake from us, we will take full responsibility and replace the item for you. If you would like to request for a full refund instead, we can offer you a full refund minus shipping costs that have already been paid for.

See our Return Policy page for more information.

Unfortunately, we will not be responsible if you ordered the wrong item(s) by mistake. In the event that this occurs and you are still within our allowable exchange period, you have the option to either send the item(s) back to us in its original condition to exchange it or place a brand new order.

See our Return Policy page for more information.

Unfortunately, due to sanitary reasons, we cannot take back any items that have been opened and used.

See our Return Policy page for more information.

Unfortunately, we cannot take any items back that you have broken/damaged even if it is within our 30-day return/exchange period.

See our Return Policy page for more information.

In the unlikely event that your order arrives damaged, please email orders@thetravelbottle.com. Please write DAMAGED SHIPMENT in the subject line and include a photo image of the damage, if possible. You MUST inform us at orders@thetravelbottle.com of any damaged items in your shipment within 24 hours of receiving your order in order to request for a replacement.

See our Return Policy page for more information.

In the unlikely event that your order arrives defective, please email orders@thetravelbottle.com. Please write DEFECTIVE SHIPMENT in the subject line and include a photo image of the defect, if possible. You MUST inform us at orders@thetravelbottle.com of any defective items in your shipment within 24 hours of receiving your order in order to request for a replacement.

See our Return Policy page for more information.

CLEANING & CARE

We recommend washing your Travel Bottle prior to first use and after every use with warm water and soap. DO NOT soak your Travel Bottle under water for extended periods of time as doing so can damage the vacuum insulation.

DO NOT use cleaners containing bleach, chlorine, and/or other toxic chemicals. When cleaning the outside surface, we recommend using only non-abrasive cleaning sponges and pads to protect the outer shell and our signature artwork. To clean the inside of your Travel Bottle, we recommend using a long brush with a little dishwashing soap and water.

After every wash, always store your Travel Bottle with the lid removed.